FAQs + SHIPPING & RETURN POLICIES

FREQUENTLY ASKED QUESTIONS

Thank you for visiting our website. We would like your online shopping experience to emulate the same you might have in our boutique and we will do our absolute best to accommodate you. We have a small staff, so we thank you in advance for your patience. We will do our best to reply to your request within 24-48 hours Monday through Friday(excluding Saturdays and holidays. We are closed on Sunday.)

LOCAL LONG BEACH, CA DELIVERY

We can deliver your purchase locally, provided we are able to schedule delivery time when someone is home to accept and sign for the delivery. MOST local deliveries run approximately $15.00. Please call us direct and provide an address to get an exact price for delivery. 

SHIPPING POLICIES, RATES, ETC. 

• We currently only ship within the United States.
• Sales tax will be charged to purchases shipped within California.
• Please note that we cannot ship to P.O. Boxes
• Once your order ships, a tracking number will be emailed to you so you may track your parcel. 
• All Sale/Discounted Items are FINAL SALE and may not be returned. 

STANDARD SHIPPING: We charge a $9.00 flat rate shipping charge on most orders. If your order is larger, over-sized, or weighs over 20 lbs., we will contact you to approve additional charges before it is shipped. Orders received Mon-Friday will be processed and shipped from Long Beach, CA by USPS within 2-3 business days (excluding holidays) and should arrive within 3-7 business days from shipment. This is strictly an estimate of time. Please allow an additional day or so for orders submitted on Saturday or Sunday. 

EXPRESS SHIPPING OPTION: If you would like your package shipped using an express method, please place your order with standard shipping and leave us a special note in the check-out phase and we will contact you promptly to inform you of the additional shipping fee and earliest delivery date. We use UPS and FedEx as our express carriers. We do not offer International shipping at this time.

ON-LINE ORDER RETURNS / EXCHANGE POLICY

*All Sale/Discounted Items are FINAL SALE and may not be returned. 

EXCHANGES: Exchanges may be made for items within 14 days after receiving your order. All items returned must be new, tagged and in unused condition. All returns must be postmarked no later than 14 days after receipt of your order. You will receive In-Store credit toward another purchase once your package has been received and inspected within 3-5 days. 

Exchange Instructions:

1. Please Email us and tell us you are returning some or all of your order at info@romance-etc.com so that we are aware and expecting your package.
2. Place a copy of your original invoice inside of your return package.
3. Send your return item using a shipping method such as U.P.S., FedEx, or USPS. Your return package must have a tracking number to ensure your delivery. We cannot be responsible for lost or stolen packages.
4. For the simplest return: Go to www.usps.com and go to “click & ship’ Once you have set up a USPS account you can create a shipment, print your label and track your package from your own home. Place it in your mailbox. Easy!
5. On-line purchases may be exchanged in person at our store location if you desire, provided it is accompanied by your original invoice/receipt and follows the same criteria as above for returns.